Shipping Policy – Maison Kannauj
Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation.
- During festivals, promotions, or new launches, processing may take slightly longer.
Domestic Shipping (India)
- We deliver across India through trusted courier partners.
- Standard delivery time: 4–7 business days, depending on your location.
- You will receive a tracking link once your order has been dispatched.
International Shipping
- Yes, we ship worldwide. Delivery times vary by country, usuall 10–15 business days.
- Customs duties, import taxes, or additional charges (if applicable) are the responsibility of the customer.
Shipping Charges
- Charges are calculated at checkout based on your delivery location.
- Free shipping may be offered on orders above a certain value (as per ongoing promotions).
Return & Refund Policy – Maison Kannauj
At Maison Kannauj, we take pride in the quality and authenticity of our fragrances. As perfumes and attars are personal-use products, we maintain strict hygiene standards.
Returns
- Due to the nature of our products, returns are only accepted if you receive a damaged, defective, or incorrect item.
- To request a return, please contact us at support@maisonkannauj.com within 48 hours of receiving your order, with your order number and product photos.
Refunds
- Once approved, refunds will be processed to your original payment method within 7–10 business days.
- In case of COD orders, refunds will be issued via bank transfer or store credit.
Exchanges
- Exchanges are possible only for defective/damaged items, subject to availability.
Non-Returnable Items
- Opened or used perfumes/attars.
- Items without original packaging.
- Discounted or sale items (unless defective).
